Shipping & Delivery conditions

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Regular Wines Order Conditions

Get a separate quote on large Wine orders.

Order:

netwine.co.jp can only accept written orders.
After receiving your order, we will check the stock availability. netwine.co.jp can not accept any cancellations or changes of orders. (Out of stock items will be omitted from your order and you will be informed accordingly.)
Netwine will try to delivery within 24 hours after receipt of your order. Netwine will however not accept any claims for delayed delivery for whatsoever reason.
Our office hours are Monday – Friday 09:00-18:00. The office is closed on Saturday, Sunday and Japanese public Holidays.

Payment

For all wine orders we must collect payment in advance.
We only accept payment by VISA/Master or JCB/AMEX credit card.
Corporate and large order volumes can be accepted on bank transfer base. Please contact netwine.co.jp for more details.

Delivery

Delivery to your doorstep usually takes 24 hours within Japan. Due to transportation reasons, the delivery may be delayed, especially during busy periods (summer & winter gift seasons). We will do our best to settle problems. We cannot, however, accept any claims or cancellations of the orders due to late delivery.

Japanese domestic long distance delivery may take more time.

Wrong delivered items will be replaced at no charge to the customer.

Liability

Our sources are reliable merchants with a long history. However, Netwine & its suppliers are not liable for the contents of the products. We will not accept any claims in any form. All products will be insured for breakage or loss during transport. The products will be checked by our specialists prior of shipping to you.
We have a liability insurance and will relay any claims related to the products to the producers. Netwine will not be held responsible and does not accept any claims for damage or compensation. Such claims will have to be dealt with the insurance company only.

Shipping charges & packing including Free Shipping

In Honshu:

  • Shipping is free of charge for orders over Yen 15,000 per shipment
  • The shipping charge is Yen 700 for orders under Yen 15,000
  • Contact us for quote on larger order volumes

For delivery to Okinawa. Kyushu, Hokkaido and other islands:

  • Shipping is free of charge for orders over Yen 18,000 per shipment
  • Orders under Yen 18,000 per shipment : Yen 1,000
  • Contact us for quote on larger order volumes

Outside Japan:

  • We’re sorry, we are currently unable to accept orders that are shipped to destinations outside Japan.
  • For old vintage wine orders to be shipped outside Japan, please contact us and ask for the detail.

Insurance

Insurance for breakage is included in the product price.
Packing

Packing is made in cardboard boxes. Please contact us for special packing instructions add additional charges.
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Call Tokyo 03-5702-0620, Osaka 06-6765-7592Fax Tokyo 03-5702-0621, Osaka 06-6765-7572Copyright c 2002 netwine.co.jpAll rights reserved

netwine.co.jp is a member of the Alcotrade Trust group of companies
here the shipping conditions for the vintage wines:
Vintage Wines Order Conditions

Get a separate quote on large Vintage Wine orders.
How to order:

netwine.co.jp can only accept written orders. After receiving your order, we will check the overseas stock availability. netwine.co.jp can not accept any cancellations or changes of order. (Out of stock items will be omitted from your order and you will be informed accordingly.)
Delivery may take from 3 to 4 weeks.

Payment

For all vintage wine orders we must collect payment in advance.
We only accept payment by VISA or JCB credit card.

Delivery

Delivery to your doorstep usually takes 3 – 4 weeks. Due to transportation reasons, the delivery may be delayed, especially during busy periods (summer & winter gift seasons). We will do our best to settle problems. We cannot, however, accept any claims or cancellations of the orders due to late delivery.
Liability

Our sources are reliable merchants with a long history. However, Netwine or group related companies and their suppliers are not liable for the contents of the products. We will not accept any claims in any form.
All products will be insured for breakage or loss during transport. The products will be checked by our specialists prior of shipping to you.
Old vintage wines are not new products and are rare items. Sometimes the labels are damaged, however we assure the contents to be authentic.

Shipping charges & packing information for delivery within Japan
Shipping is Yen 1’800 per 750ml bottle
Bigger bottles will be calculated proportionally
The minimum shipping charge is Yen 1’800 per order
Contact us for quote on larger order volumes
Vintage wines are shipped by airfreight or airmail only
(Small consignments may be shipped by airmail postal service.)

*For delivery to Okinawa. Kyushu, Hokkaido and other islands, extra charge will be required.
Please ask for quotation.

Shipping charges & packing information for delivery outside Japan
After receipt of your order, we will inform you about the shipping and delivery conditions.
We will not charge your credit card prior to your delivery confirmation.
Some countries are very strict about import of Wine. All our quotes will not include eventual clearance and delivery charges in your country. If necessary you will have to arrange this at your end.
Non delivery caused by import restrictions is your own responsibility and we will not be able to reimburse you.

For further details, please ask netwine.co.jp

Insurance

Insurance of ¥500 as a minimum charge or 0.5% of the total price will be added to the invoice.
Packing

Packing is made in cardboard boxes; however, polyethylene packing will be available for a surcharge of Yen 500/btl.
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Call Tokyo 03-5702-0620, Osaka 06-6765-7592

Fax Tokyo 03-5702-0621, Osaka 06-6765-7572

Copyright c 2002 netwine.co.jp

All rights reserved

netwine.co.jp is a member of the Alcotrade Trust group of companies[:ja]

注文:

  1. 在庫確認は、正式なご注文を頂いた時点で、ご請求書の発行という形を取らせて頂きます。 万一ご注文の商品の中に品切れなどがあった場合も、その後の追加、キャンセルは、できませんので、予めご了承ください。 尚、在庫の確認のみのお問い合わせは、ご遠慮下さい。
  2. ご注文いただきました商品は迅速にお届けできますよう努めておりますが、止むを得ず諸事情によりお届けに遅れが生じる場合もございますので予めご了承ください。 納品の遅れに関する一切のクレームは対応致しかねます。
  3. 平常営業時間は9:00-18:00(土日祝日、年末年始を除く)

お支払い方法

  1. お支払いは、前払いとさせていただきます。
  2. 当社はVISA/Masterまたは JCB/AMEX のクレジットカードでのお支払いのみ承っております。
  3. 法人、団体、数量のまとまったご注文につきましては銀行振込もご利用いただけますので、 alcotrade.com までお問い合わせください。

お届け

日本国内のお届けは、平日12時までのご注文につきましては同日発送を心掛けておりますが、天候や交通状況により、納品に遅れが生じる場合もございますので、予めご了承ください。 万一商品のお届けが遅れた場合でも、発注後のキャンセルはお受けできませんので余裕を持ってご注文いただけますようお願い申し上げます。

一部地域により、配送の都合上お届けに時間がかかりますことをご了承ください。

万一商品に誤配が生じた場合は、弊社負担でお取替えさせて頂きます。

賠償・保険について

弊社及び生産元は、商品の品質やいかなるクレームもお受けできませんことをご了承下さい。 但し、商品の破損および紛失の場合は、保険の適用が受けられます。 商品に関する事故が生じた場合は、直ちに保険会社へ申告し、以後の保険請求、損害補償については、保険会社の責務とし、弊社は、一切の対応を致しかねます。

配送料について

本州への配送は:

  • お届け先一箇所につき 15,000 円以上のご注文につきましては無料にて配送サービスさせていただきます。
  • お届け先一箇所につき15,000円未満のご注文につきましては700円の配送料金がかかります。
  • 数量のまとまったご注文につきましては、お問い合わせください。

沖縄、九州、北海道、その他離島等への配送は:

  • お届け先一箇所につき 18,000 円以上のご注文につきましては無料にて配送サービスさせていただきます。
  • お届け先一箇所につき 18,000円未満のご注文: 1,000 円

その他のお問い合わせはalcotrade.comまでお問い合わせください。

* 海外への配達について

申し訳ございませんが、現在海外への発送は行っておりません。ヴィンテージワインの海外配達につきましては、 お問い合わせください。

梱包について

梱包にはダンボール製の箱が使用されますが、ご希望により追加料金で、ギフト梱包に変更することができますのでお問い合わせください。[:]

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